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Mobile Phones Direct offers a wide range of all the top mobile phones on the market, making it easy to find the exact mobile phone model you need. Before shopping with Mobile Phones Direct, always be sure to head to vouchers.co.uk to find your discount code in order to save even more money on your order. Mobile Phones Direct are part of the AO family, so you can be sure that you are always getting the best level of customer service. As Mobile Phones Direct are an online only business, they are able to offer a great range of competitive deals which are simply not available on the high street.
Mobile Phones Direct offers a range of different phones and contract options. These include –
Once you have chosen your desired handset model and network, Mobile Phones Direct will dispatch your order as soon as possible. As soon as your handset is on its way to you, Mobile Phones Direct will begin the connection process to your new network. When your new handset arrives with your SIM card, your phone should be ready to use straightaway. In some cases, activation can take up to 12 hours, so do keep this in mind. If your handset is not connected after this 12 hour period has elapsed, you will need to contact the Mobile Phones Direct customer services team.
As well as their wide selection of brand new handsets, Mobile Phones Direct also offers a selection of refurbished handsets too at great prices. Customers can shop with confidence knowing that all refurbished handsets sold by Mobile Phones Direct have been fully tested and inspected in order to be sure they are as close to brand new as possible. Each refurbished handset will also complete with their original charger and battery, along with most accessories such as headphones often included too. All refurbished handsets also come with a 6 months warranty for added customer peace of mind. Alongside purchasing refurbished handsets, you can make your deal even better by heading across to vouchers.co.uk first in order to find your exclusive discount code helping you to save even more money.
Here is a quick step by step guide to help you use your discount and voucher codes for Mobile Phones Direct.
Orders from Mobile Phones Direct are dispatched via DPD courier. Orders that are placed before 8:00PM on Monday through to Thursday or are placed before 4:00PM on Fridays and Saturdays will be sent out to customers the next day. Orders should be with customers within 3 working days. You can easily track your order via the Mobile Phones Direct website or on the DPD website too. At the checkout, always be sure to use your vouchers.co.uk discount code too in order to save money on your order. If you are ordering a bundle deal, then this should be dispatched to you 15 days after your handset has arrived. Your bundle should be with you no later than 28 days after the delivery of your handset
If you need to make a return, Mobile Phones Direct offers a 14 days return policy. All items returned must be in their original condition along with your proof of purchase in order to qualify for your money back. If you have started using the device, you will need to ensure there is no PIN or any other passcode on the handset either and that the protective film must still be in place. If you receive an item that is faulty, Mobile Phones Direct offers a 30 day returns policy for added customer peace of mind.
If you want to purchase a new handset with Mobile Phones Direct but still want to keep your old phone number, then that is no issue. All you need to do is use the Text to Switch service. Here you will then be provided with your STAC or PAC code, allowing you to retain your existing number as you change handsets. The PAC, or port authorisation code, will then instruct your network to move your phone number across. A STAC, or service termination authorisation code, works in much the same way except it terminates your existing contract with your current provider. Whichever provider you choose, always be sure to check out vouchers.co.uk first in order to ensure you are using your exclusive discount code and getting the best deal.
Mobile Phones Direct offers a simple to use trade in service to help you get the most for your money. In order to trade in your old mobile phone handset, all you need to do is choose your new phone first then apply for your trade-in deal as part of your purchase. You will then receive your brand new mobile phone as well as your postage pack to trade in your old mobile phone handset. Once your old phone handset is received back by Mobile Phones Direct, you will be paid. Easy! Mobile Phones Direct will send you a specific box to send your old handset back in which is fully insured for up to £100 for complete customer peace of mind. Mobile Phones Direct accepts trade in handsets in a number of different conditions. These include –
Mobile Phones Direct advise you do your own data removal first before sending in your handset and they may not be able to do so completely if the phone has sustained a fault. Mobile Phones Direct uses their ‘blackbelt datawipe report’ which endeavours to remove all data as completely as possible. Trade in money will be paid directly into your account by bank transfer. If your handset is ineligible or blacklisted for some reason, one of the Mobile Phones Direct team will be in touch directly. Please be aware that if your handset is flagged on a blacklist, Mobile Phones Direct reserves the right to confiscate the handset.
Sometimes it can be tricky to know when exactly your mobile phone handset is due for an upgrade. If you are with the network EE, you can upgrade 45 days after your contract has ended. For Vodafone customers, you can upgrade 75 days after your contract has ended. For O2, you can upgrade 30 days after your contract has ended. If you are not quite sure if you are eligible for your upgrade yet, why not give the Mobile Phones Direct team a call in order to find out when you can next upgrade. Unfortunately, Mobile Phones Direct are currently not eligible to upgrade handsets that are with the Three network, but most others are suitable, so do check with them first. As well as trading in your old handset and making the most of your upgrades, don’t forget to head to vouchers.co.uk to claim your exclusive money off discount codes to save even more money with Mobile Phones Direct.
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